Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as limited information collected automatically when you use our website. The categories of information we collect include the following:

Information you provide

• Contact information: name, phone number, email address, and service address
• Service request details: the type of pressure washing service requested, photos of the property you submit, and any notes you include
• Communication content: the contents of text messages, emails, voicemails, and other communications you send to us
• SMS opt-in records: when you check a consent box on our forms or otherwise opt in to receive text messages, we record the date, time, IP address, phone number, and the specific consent language you agreed to
• Payment information: when applicable, payment is processed by a third-party processor; we do not store full credit card numbers on our servers

Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages visited, referring website, and timestamps
• Cookies and similar technologies: see Section 6 below for full details on tracking technologies

2. How We Use Your Information

We use the information we collect to operate our business and provide services to you. Specifically, we use information for the following purposes:

• To respond to quote requests and customer inquiries
• To schedule, confirm, and complete pressure washing services at your property
• To send appointment confirmations, on-the-way notifications, quote follow-ups, and service updates via SMS, email, or phone
• To send promotional messages, including review requests and seasonal offers — only when you have separately opted in to marketing communications
• To process payments and maintain billing records
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our Terms of Service
• To prevent fraud, abuse, and unauthorized access

3. SMS Communications & Mobile Information

Mobile Information & Non-Sharing of SMS Opt-In Data

This means that the phone numbers, opt-in records, and consent data you provide to Plum Creek Exteriors when subscribing to SMS messages are kept confidential and used solely by Plum Creek Exteriors for the purposes you have consented to. They are never sold, rented, traded, or shared with marketing partners, affiliates, advertisers, or any other third party for promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We do not reference, purchase, or use third-party affiliate, rented, or purchased lead lists. We share information only in the limited circumstances described below:

• Service providers (subcontractors): we share information with vendors who help us operate our business — such as our customer relationship management platform (GoHighLevel), our SMS and voice communications provider (Twilio), and payment processors. These providers act as subcontractors in support services and are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: we may disclose information if required by law, court order, subpoena, or to protect the rights, property, or safety of Plum Creek Exteriors, our customers, or others.
• Business transfers: if Plum Creek Exteriors is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Mobile phone numbers, SMS opt-in data, and consent records are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances. See Section 3 above.

5. Third-Party Services

Our website and operations rely on the following third-party services. Each service has its own privacy policy that governs how they handle information, and each acts as a subcontractor in support services for our business operations:

• GoHighLevel — customer relationship management, website hosting, forms, and email/SMS delivery infrastructure
• Twilio — SMS and voice communication infrastructure
• Google Maps — embedded map functionality on our website
• Google Business Profile — review collection and business listings

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to recognize repeat visitors, analyze website traffic, remember your preferences, and improve your user experience. The categories of tracking technologies we use include:

• Strictly necessary cookies: required for the website to function properly, including form submission and session management
• Analytics cookies: help us understand how visitors interact with our website (such as which pages are visited most often)
• Functional cookies: remember choices you make to provide a more personalized experience

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website but will not prevent you from requesting a quote or booking a service. We do not use cookies to track you across other websites for advertising purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. Our data security practices include:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Secure hosting infrastructure provided by reputable third-party platforms
• Access controls limiting employee and contractor access to personal information on a need-to-know basis
• Regular review of our data handling and security practices
• Use of vetted, security-compliant subcontractors and service providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You provide information at your own risk.

8. Your Rights & Choices (User Rights)

You have the following rights and choices regarding your personal information:

• Right to access: you may request access to the personal information we have collected about you
• Right to correction: you may ask us to correct inaccurate or incomplete information about you
• Right to deletion: you may request that we delete your personal information, subject to applicable legal obligations to retain certain records (such as tax and business records)
• Right to update information: you may update your contact information by reaching out to us at the contact details below
• SMS unsubscribe: reply STOP to any text message from us at any time to immediately unsubscribe from SMS communications
• Email unsubscribe: click the unsubscribe link in any marketing email, or contact us directly
• Do Not Call: tell us during any call that you do not wish to be contacted by phone for marketing purposes
• Right to withdraw consent: you may withdraw your consent to any voluntary data processing at any time

To exercise any of these rights, contact us using the contact information at the bottom of this policy. We will respond to verified requests within thirty (30) days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately using the contact information below.

10. Retention of Information

We retain customer information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Communication records are typically retained for up to seven (7) years for tax and business purposes. SMS opt-in and consent records are retained for the duration of the subscription and for a reasonable period thereafter for compliance purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or, where appropriate, by direct notification. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in courts located in Hays County, Texas.